A. Contracting parties
A. 1. The Service Provider
MDELIVERY Group LTD (hereinafter: Provider)
Registered office: 71-75 Shelton Street Covent Garden, London WC2H 9JQ
COMPANY NUMBER: 11579932
Taking orders: Tel.: + 447489999989 +37379999388
Web page: mdelivery.md
The company's activity: door to door courier services, passenger transportation and car transport on the platform
The services of the company: MDELIVERY GROUP LTD provides passenger transport services , parcels and car transport exclusively in good quality by Provider, in compliance with the specified conditions in the general Terms and transport Conditions .
The service of shipping parcels: is a courier service through which it performs the transport in a certain period of time communicated to the pickup the parcels – in which the service provider undertakes, will have the package under surveillance until the attempt to dispatch it, so that the Provider benefits from the possibility that, during the performing of the transport service of the courier, to have the change Recipient or address of the destination of the package and to take necessary measures in the case in which delivery was performed successfully.
Person Transport Service: toll road transport service, which is performed by collecting a tariff or equivalent in nature or in services.
Through international transport road means road transport which is performed between the head of the trail of departure and the head of the trail destination, located on the territory of two different countries.
International Road transport surcharge persons through special regular services and occasional services shall be carried out by road transport operators with vehicles with a minimum of nine seats, including the driver, as well as by enterprises authorised only with vehicles with nine seats, including the driver.
The service of car transport: transport service by which is performed the transport of passenger, cars on the platform in a certain transit time release initially – in which the Provider of postal services shall assume the obligation that you will have the car under surveillance until the attempt to dispatch it, so that the Provider has the possibility that, during performing the transport service, to have the change of Recipient or address of the destination of a vehicle, and to take the necessary measures in the case in which delivery was performed successfully.
The client is a individual person, legal person, company without legal personality or other organisation which, according to our general Terms and transport Conditions , is part of one of the following categories:
The applicant services: individual, legal person, company without legal personality or other organisation that require the services of the service Provider, indicating its data, through the written order (filed by web page or by e-mail), according to the General Terms and Conditions or the conditions individually agreed and accepted by mutual agreement by confirming in writing, that can prove and thereafter, the conditions set out by the Terms and conditions of this preliminary agreement. The customer status of the services does not exclude that, in the shipping procedure, the customer is also a Provider or Addressant, which must be clearly specified in the data that provides them to the Provider.
Addressee: the natural person, legal person, company without legal personality or other organisation, which is indicated as Addressee on the package, on the packaging of the shipment or on the list of the corresponding, i.e. on the order submitted by the Customer for the services, the person will be sent the package by courier to the partner Provider.
Consumer: the customer of the individual services, which acts outside of the job, individual occupation or its commercial activity.
The contract will be concluded between the Provider and the Client, when the Client will send through the web page www.mdelivery.md of the service Provider or through e-mail your order/reservation to written acceptance of the conditions set forth in the Terms and Conditions and the order will be available to the Provider.
According to point A. 2. the beneficiary is informed and accept the fact that, by submitting the online order on the website of the service Provider, require expressly that the Provider to begin the booking process, before the expiry of the deadline given to the Client to exercise the right of withdrawal/disclaimer.
Confirmation in writing sent as a response to the Order of the provider means the beginning of the performance of the service contract.
The parties may proceed differently from the terms specified in this document, in the case of the contract of services by mutual agreement and if the legislation does not prohibit this.
2.1.1. Rights and Obligations of the Client
2.1.2. Rights and Obligations of the Provider
The purchase of the ticket has contractual value and its owner implicitly accepts the contractual conditions contained in the”Terms and Conditions".
2. The object of the auto service transport contract
The company MDELIVERY GROUP LTD in quality by the Provider, through the services of auto transport, on the basis of the Customer's order and at the expense and risk of the Client, performs the activities of motor transport on the platform, according to the General Terms and Conditions stipulated in this document, on cars with a mass up to 3500 Kg . The client will keep in touch with the Provider throughout the contract and has the right to request information of any kind from it. The transport of the vehicle, starting from raising it until the shipment will be made by the Provider, in the legal conditions imposed by the Client and data provided by it.
On the basis of the contract, the Provider undertakes to provide the transport vehicle according to the conditions spelled out in the Terms and Conditions of transport and under the conditions of the law in force relating to the activity of the Provider and its delivery to the Addressee set by the Client or the person entitled, on the basis of the data provided by the Customer surcharge.
1.1. Rights and Obligations of the Client
1.1. Rights and Obligations of the Provider
The company MDELIVERY GROUP LTD ,in quality by the Supplier, by courier service, on the basis of the Customer order and at the expense and risk of the Client, performs activities of transportation people, transportation of parcels, and car transport mean activities for transportation and postal services, according to the General Terms and Conditions stipulated in this document, on the corresponding objects its as size, weight, content and packaging, on the territory of Romania and on the specific territories from abroad. The client will keep in touch with the Provider throughout the contract and has the right to request information of any kind from it. The shipment will be carried out by the Supplier, under the legal conditions imposed by the customer and the data provided by him.
On the basis of the contract, the Supplier undertakes to supply the carriage of parcels size, weight, content, and packaging the corresponding stipulated in the Terms and Conditions of transport and under the conditions of the law in force on the activity of the Provider and their delivery to the Addressee set by the Client or the person entitled, on the basis of the data provided by the Customer surcharge .
Parcel: the corresponding size of the parcel and weight limits established by this provided document- with the address of the Addressant on the package, on its cover or on the list belonging to it.
C. Preparation, modification, termination of the contract
The contract will be concluded between the Provider and the Client, when the Client will send through the web page www.mdelivery.md of the service Provider or through e-mail order written, with the acceptance of the conditions set forth in the Terms and Conditions on the content of the choice of at least 0.1 kg and not more than 2000 kg (the post parcel maximum 40 kg/pieces) and the order will be available to the Provider.
According to point A. 2. the beneficiary is informed and accept the fact that, by submitting the online order on the website of the service Provider, require expressly that the Provider to begin business of the courier, before the expiry of the deadline given to the Client to exercise the right of withdrawal/cessation.
Confirmation in writing sent as a response to the Order of the provider means the beginning of the performance of the service contract.
The parties may proceed differently from the terms specified in this document, in the case of the contract of services by mutual agreement and if the legislation does not prohibit this.
In the event that the Terms and Conditions shall lay down the format in writing as the form of the contract, the service contract will be drawn up at the same time with the signing and written form of the contract by each contracting party. Both sides have the obligation to be informed that the Terms and Conditions shall be considered a written agreement, which is registered by the Provider in a way that can identify the individual and which, after completion, can be accessed in the records of the Provider.
None of the parties to the contract cannot do otherwise that impose the rules set out in the Terms and Conditions, in the situation in which this would put in danger the life, health, physical integrity, i.e. the right of the Addressee to retrieve the parcel in safety.
The contract concluded between the Customer and the Provider has a limited period of validity, maximum until the service ordered by the Customer has been paid. In the case in which the tax payment is made in advance of shipment, then the contractual relationship between the parties will remain valid until the takeover on the basis of the supporting document of the parcel by the indicated Addressee , or by another person with the right to take charge or take back, according to the General Terms and Conditions.
C. 1.1. Rights and Obligations of the Client
The client has the obligation to take note of the fact that the Supplier does not accept orders by channel report or the staff at the customer service of the Supplier, i.e. by telephone, but all data requested by the Provider, must be sent in electronic format. After placing the demand/order, after the confirmation of the Provider, the Client is obliged to print the transport document and other accompanying documents possibly sent in electronic format by the Provider, and to complement all this on his own responsibility and transmit the documents to the place to pick up the package. The commencement of the service contract between the two parties is proven by the dating service Provider, an indication of the exact date of collection and signature of the courier who is tasked with picking up the parcel.
The customer is obliged to acknowledge the fact that, by the completion of the order on the web page of the service Provider, and declare on own responsibility that in the package there is no illegal content or dangerous, in accordance with the provisions of International transport, and assumes no legal liability total content of the package and the liability of the material in case of suffering financial loss made to the service Provider.
The Customer is obliged to specify in the order the method of payment of the transport service fee taking into account the point F. 2 (advance payment or cash on delivery and indication of the payment method). The service fee will be paid-unless otherwise specified in the Terms and Conditions or by the parties-within a maximum of eight working days after the first invoice for the service fee issued after the delivery of the package. The payment period may be extended, provided that there is a written form of this request.
C. 1.2. Rights and Obligations of the Provider
Those who, under this contract, are regarded as clients, they can inform directly on the web page of the partner Provider, who performs the sending of the shipment or from the platform Provider https://www.mdelivery.md/
Contact details of the Customer Transportation Service:
+44 74 89 9999 89
+373 79 999 388,
C. 2. Amendments to the contract
The Provider has the right to modify this contract only in the following cases:
C. 2.1. Changes to the contract made by the Provider before the shipment of the parcel:
The Provider of the package – in the framework of the provisions specified later – may require an additional service for a fee, and at the same time with the payment of any expenses – and in particular, can modify, to quit, or to ask back the package before it is submitted.
C. 2.2. Changes to the contract made by the Provider after the shipment:
The Provider may change and after the transmission order of the data on the address – surcharge and also the payment of the expenses that occur – change that will be taken into account by the Provider before the start of the dispatch, with proper application of the rules relating to the provisions of the subsequent.
If the change of address entails delivery to a new address or return, additional transport fees will be paid.
D. Refusal, termination, impossibility to provide the Transport Service D. 1. Refusal to conclude and fulfill the contract
The Provider is obliged to refuse the conclusion or fulfillment of the service contract, in the following situations specified below:
In case of refusal of fulfillment as above, or return of the package, the additional expenses are charged to the Customer and also to the Provider.
The Provider has the right to refuse the conclusion of the contract if:
If the Customer and / or the Provider wants to prove that the assumption is unfounded, the possibility for this will be offered immediately and on the spot. If, after research, the assumption has been proven to be unfounded, the Provider has the obligation to re-pack the package without any charge. In this case the Provider will not be able to invoke the deficiency of the packaging.
D. 2. Termination of the contract
Termination of the service contract is performed under the following conditions:
D. 3. Packages that cannot be dispatched
If, for independent reasons by the Provider, the package cannot be sent to the Addressee (or to other persons with the right to take over).
For all shipments in which the Provider has taken all the measures of delivery, but had failed to deliver, the expedition will be returned automatically (where is available). Transport and other additional fees representative return costs will be invoiced to the Provider. For all the shipments, the Provider will be contacted and the shipment will be processed in the indicated manner by him. The Provider will pay the transport costs, as well as an additional fee for the processing of each such non-transferable shipment. In the case in which the Client and/or Provider will not pay expenses for returning the package, or if the return, for reasons independent of the Provider of postal services, it is not possible, the parcel will be considered non-refundable.
D. 4. Non-refundable package
The Provider undertakes to keep the package non-refundable. If the Provider does not receive any instruction from the Customer or the Recipient on the delivery of your shipment within 9 months from the date of submission of the postal shipment, the content of the package respectively enter into the property of the Provider, at the discretion of its to destroy or sell the content, without any responsibility towards the Client. After opening, if the package contains the goods with commercial value, the Provider can capitalize it, and in other situations will destroy the contents of the package. The opening, valorization and destruction of the postal package takes place in front of a commission consisting of two person and according of this committee may be the employees, members, delegates of the Provider or his collaborators. The minutes will be kept for one year after the delivery of the package. The Provider will use the amount drawn from the recovery to reduce the expenditure from maintaining the packages non-returnable or will be available to be used for this purpose.
E. General rules for the use of services
E. 1. Liability Of The Provider
E. 1.1. The Provider accepts the carrying out of the shipment only if the package is received with the appropriate package and label from the Supplier. If the packages are not packed in an appropriate manner, their collection is carried out only on the responsibility of the Supplier customer. The Provider undertakes to answer for the correctness of the data written on the transport document, and the correct packaging and labelling of parcels. If the packaging is improperly made by the Provider, the Supplier will not be responsible for any damage to the package during transport. The Provider's responsibility – whether the same person is with the Customer or not – to ensure that the contents of the package comply with the laws and General Terms and Conditions of the Transport.
The contents of the package may not be an object or material whose transport is prohibited by law or under the Terms and Conditions.
Checking the content of the package is not the obligation of the Provider, in case it contains materials excluded from transport or if it can be transported in special conditions. However, in the case in which, at any step of performing the transport service, it is found that certain items or the entire contents of the shipment is excluded from transport or the necessary conditions for the transport are not completely satisfied, I will send you the parcel Recipient. The Client and the Provider are responsible collectively for damage caused by the package of life, health and physical integrity of persons, also, on other objects, the equipment of the Provider and other parcels; they are forced to bear their own damages and to pay the additional expenses of the service Provider (for example returns, repackaging expenses derived from the compensation of damages, etc.), if they have appeared as a result of non-observance by the Client and/or the Provider of the legal provisions and the General Terms and Conditions.
E. 1.2. Packaging, closing, addresses
It is the responsibility of the Supplier – regardless if it is the same person with the Client or not – to ensure that the address is indicated in the suitable manner for transport and packaging which will protect him, will confer safety appropriate to the nature of the content.
The packaging of the parcels will be made in such a manner that the content inside will be protected, according to the characteristics, nature, shape, weight of the content. For sheathing will choose clean packaging , light-colored, which will not prevent the legibility of the address and on the surface which can stick lightweight and durable address and other signs.
It does not require the packaging of the objects, that are not packaged according to the practice applied in the trade.
Closing packages will have to ensure that content cannot be accessed without obvious damage to the shell.
The indication of the address on the package will be made in clean way , clear and legible manner. The Provider has the right to refuse packages on which the address has been modified by cutting/erasing, correcting, writing or in any different kind. The Addressant's name will be placed entirely on the package. More than one name may be indicated for the Addressant.
The address will be made in such way , that the address of the Provider and of the Addressant is visibly separated. The data relating to the address shall be indicated with the Latin letters, Arabic numerals (in the case of sectors, streets, numbers, blocks, floors, flats, according to the case, with roman numbers), legibly, on the package, on the wrapper or on the document which indicates the address of the trapped well of the package – with ink, typed , with the pen or printed respectively on the list of addresses attached to the parcel on the accompanying documents. You can also apply a suspended, glued or sewn address document, which will be fixed on the package so that it does not fall during the management.
The Provider has the obligation to specify the following data per package:
In case when the parcel will be specify multiple target groups, the Provider will take into account that and returns address of the first Addressee is indicated, and if the one indicates a post office, the Provider will take into account the other address.
F. Establishment and payment of fees for services
F. 1. Fixing of duties
For the use of the services presented in this document, the Customer – in this case -will pay a fee based on an invoice issued by the Provider. Customers acknowledge that in case the billing data is missing on the order, the Provider will consider the Customer data as billing data.
Invoices issued by the supplier contain gross amounts, according to the legislation on Taxation and payment of VAT. The parties have the obligation to acknowledge and accept that, with the delivery of the order, the Consumer expressly requests the start of the transport service. In case of termination, the person who bears the expenses or the consumer is obliged to pay to the Provider, the amount related to the services performed until the conclusion of the contract. According to them, if the Customer, the Consumer or the Provider withdraws from the contract concluded on the basis of the order at a time when the Provider is already on the way, then the Customer or the Provider, in addition to the general obligations, is obliged to pay a quarter of the fee for the shipment of that package all other expenses are arising from the start of the services provided by the Provider. Also, the service Provider undertakes that, in the case of full payment in advance, you will repay, within 10 business days of becoming aware of the withdrawal or cancellation of the transport service by the Consumer, the party who made the payment, in the same way as the payment of the consideration, the gainst the service of transport, which exceeds the value of the services performed by the Provider, i.e. in the case of resignation by the Consumer, the total amount against of the transport service . If the Consumer requests the right of waiver after the beginning of the fulfillment, the amount to be paid by the consumer will be calculated according to the full amount of the counter-service transportation, plus tax. At the same time, Customers are forced to take note of the fact that, in case the Customer or the Supplier – for whatever reason – has filled out shipping documents by hand and because of this, for the delivery of the shipment, the Provider service has collected directly charge from any of the Clients and has not surrendered it entirely to the customer who has repaid to the partner in full for the customer who has paid to the partner, the Provider has the right to keep 50% of the fee paid in advance, respectively to issue invoice for 50% of tax services to the Client or the person that supports your expenses, no matter if because of the completion of the transport document with the hand, the Provider can not perform the tasks or can perform only partially. The Customer is obliged to acknowledge the fact that, in the case in which the data on the package indicated by the command differs from the data received as a result of performing measurements by the Provider, and in the following the difference in weight or size results of the package obligation the payment of an additional fee, then the Provider has the right to issue the invoice. The Client is committed to the payment of this fee within 8 days from the receipt of the invoice issued by him. The service fee is set by the Provider. The Provider has the right to request the fees related to the services and other amounts related to the package within one year after the delivery of the package. In the case in which the Client or person appointed, who bear the expenses, late fee payment due the Provider, through non-compliance with the specified deadline on the invoice issued by the Provider, then the Provider has the right, besides the tax due, and late fees for each day of delay, to the extent established by the law. Also, Clients acknowledge the fact that, in the case in which the Provider will start the face of the one obliged to pay the tax any procedure for the recovery of debts expired and other amounts, then the Provider has the right to ask the liable person and all the expenses related to starting procedures.
F. 2. Payment methods
The payment of taxes on Transport Services can be made in the following ways:
Cash on delivery: the Customer will indicate to the Provider if he will collect from the addressee the value of the services. The Customer is obliged to acknowledge the fact that, if in order to indicate the wrong bank account to transfer the money received through the procedure of reimbursement, then the Provider is liable only in respect of the transfer of the money in the indicated bank account , but does not have the obligation nor the right to check if your bank account is an existing account and to whom it belongs, respectively does not assume any responsibility if the transfer in the account given has failed. If the transferred amount to the wrong account will be returned to the Provider, he is obliged to keep the amount according to the rules of responsible keeping.
Also, Clients are required to acknowledge the fact that the Provider is exempt from any responsibility and obligation of indemnification if the gained amount by the procedure of cash which has been transferred in the bank account indicated by the Customer, will not be able to be accessed by the one who dispose of the account, other reasons that affect your account.
Bank Transfer: if paying by bank transfer, the Customer will receive the invoice issued by the Provider, along with confirmation of the order by e-mail after submitting the order. (Posting by mail is possible only if, instead of sending by electronic means, the customer has chosen sending by mail). We'll show the bank details on the bill in the upper left corner. If you pay through its banking interface, the Customer can justify the payment by sending the confirmation on the transfer. Clients acknowledge that, only after the receipt of the document which confirms the payment, the Supplier will send the shipping documents to which it committed and only then will come the courier at the address indicated by the Customer.
The Provider performs the transport and delivery after confirmation of the take-over registered on its web page.
G. 1. Offered Services
Courier about intermediation services : Courier Services intermediation:
Intermediation services, postal express: in their framework, the partner Provider pick up the package from the service Provider, after that you go to the point of processing where they will perform the keeping of the shipment, storage and its processing. After picking up the package, it will be sent by the Supplier's partner.
Are considered the following additional special services :
The package fee will be paid according to the provisions of Chapter 6.
G. 2. Picking up of the packages
The collection of the parcels is made within the defined interval, after the written request, at the Working point of the Provider or at his address. The Provider informs the Client about the approximate time of the shipment collection by his partner at the work point.
Picking up of the packages is performed in the basis of the agreement between the Client and the Provider, by the courier hired by the partner brokered by the Provider.
The Client is not obliged to be presented at the pickup address, if the person of the client differs from that of the Provider. In order to collect the package it is necessary for the Provider to have on him, printed, the documents sent to the Client. The Customer is obliged to acknowledge the fact that it is the obligation of the Provider or his partner to check the relationship between Client and Provider and they don't check this, but only require the submission of printed documents and the presentation of the identity document of the Provider, i.e. ask the data of presented person at the address of the Provider. The Provider and his partner will request – in case of reasonable suspicion-the Provider will justify on the spot if the package does not contain prohibited or illegal objects. In the case in which the Provider is opposed to this request, the courier has the right to refuse delivery, in which case it will apply the rules stipulated in the Terms and Conditions relating to refusal to pick up the package.
The conclusion of the contract of services, i.e. the lifting of the package by the partner brokered by the Provider is warranted by the act of the Provider or of the partner, on which appears the signature of the person who tooks the parcel, the date and time of collection, i.e. the data Provider and/orpartner's data .
If, after verification, the courier believes that the package represents a threat to the safety of his personal, or that it is inappropriate transport equipment transport at your disposal, you can refuse delivery, as stipulated in the Terms and Conditions.
G. 3. Weight and size limits
The weight and size limits of the packages that can be transported with the supplier's partners, taking into account their transport equipment, are the following:
H. Delivery of packages
H. 1. General delivery rules
The Provider's partner will send the package to the indicated address by the Provider, on the package or on the accompanying document, unless the parties or Addressant of the package have otherwise.
In the event that delivery is prevented, the partner of the Provider, or the Provider, based on the information received from the partner, will notify the Provider by phone or electronically. According to the provisions of the provider-in addition to the payment of the total fee to the Provider-the package will be returned by The Courier.
Addressing improper or unidentifiable (I mean the exact location of the shipment Recipient cannot be established) will not relieve the service Provider of an attempt to fulfill its obligations undertaken through the contract for the provision of services, but in the case of impossibility of dispatch due to the address improper or unidentifiable, the Provider is exempt from the obligation of respectively compensation,
Along with this, has the right to issue an invoice for the entire fee of the transport service provided by the Client or the one who bear the costs.
H. 2. Place of dispatch
H. 2.1. Home delivery
The Supplier's partner in the country will send all parcels at home.
H. 2.2. Indirect dispatch
The Provider's patner will send you the package, in place of the individual Recipient , in defined cases by law, the organization which works to address, or to the person entitled to retrieve the packages for it – at the place provided by the service Provider indirectly.
It's Impossible to send by indirect way:
The Supplier's partner shall notify to the Addressee by notification of the arrival of parcels that cannot be delivered directly.
The indirect Provider is obliged (for employees) to manage separately the parcels that arrive for themselves.
H. 3. Delivery of the package to the entitled person to take it over
The entitled person to take over is considered the Addressee, the proxy, the one who takes over the indirect parcel instead of the person.
The Supplier's partner has the right to send any package to the person taking over. With the surrender to the person with the right to take over, the Provider fulfills his service contract.
It has the right to pick-up of parcels addressed to legal persons, the organizations of business without legal personality and other organisations (hereinafter: the organization) person being in position of leadership. The Provider and their partner consider a parcel addressed to an organization, if the address of the parcel for the organization, along with the name of the organization, has been specified and the individual, or on the package appears the person's name and physical address of the organization – without its name.
The person who has the right to take over, besides the Addressant, is responsible for the delivery of the package to the Addressant, according to the general regulations of the civil law.
H. 3.1. CONFIRMATION OF RECEIPT
The person who takes the package is obliged to confirm the delivery of the package by his signature, after recording the date and time of dispatch on the shipping document.
If taking the parcel intended for the natural person is not recognized by the Addressee, the one who takes it is obliged to indicate the relationship between the Addressee .
In case of refusal of the signature, the Provider or resend the package to the Provider through the partner-with the presentation of the reason.
The registered parcel and addressed to the Recipient who doesn't know how to write, do not know the Latin letters, is blind, or for other reasons related to the change in physical state, must be shipped in the presence of a witness staff who knows how to write. The Witness – by indicating this quality - will sign with his own name upon delivery of the package on the shipping document. The Witness and the Addressee are obliged to justify their identity to the Provider.
The package arrived for the minor or the person under care for incapacity to act in place of the addressee will be sent by the Provider to the legal representative or the caregiver. The legal representative or caretaker they justify this quality by the resolution authority, the attestation issued by the authorities or by the certificate issued by the authorities.
In the case of death of the Recipient-the physical person, dissolution of the legal entity, respectively of the commercial company without legal personality or other organizations, the Provider, through the partner, or will return immediately to the Provider the package delivered to these persons or organizations.
H. 3.2. Retrieve the returned package, return
Through its partner, the Provider is obliged to take back the parcel sent to the wrong, and its content, even in the opened state , with the indication of the wrong shipment and to refund the collected tax upon the delivery of the wrong and to ensure, after closing the package, respectively to mention the wrong dispatch, its delivery according to the rules.
The Provider, through his partner, does not take back the package with cash on delivery according to the rules, if he has already sent the document on the reimbursement settlement.
If, during the shipment, the Addressee or the trustee will declare in written, that do not accept the parcel, then the parcel will be returned to the Provider through a partner service Provider, without taking into account the term of the pick-up and with an indication of the case.
If these persons refuse to make the declaration in writing, the Supplier's partner shall note this fact on the shipping document and on the package.
In case the package cannot be sent for reasons beyond the competence of the Provider and to the partner or Provider, through its partner – with an indication of the case – will return the package to the Provider.
I. Information, complaints
I. 1. Information
The Provider undertakes to inform its clients about all essential changes in the Terms and Conditions of service provision.
Will send to those interested by e-mail, will publish on the web page:
I. 2. User complaints, complaints
According to the related legislation, the Provider is obliged to provide clients with the possibility of submitting free complaints related to services (further complaint).
Customers can submit their complaints as follows:
It is considered a complaint referral in which the user claims that services rendered by the Provider are inappropriate in part or in whole to the legal provisions, the respective General Terms and Conditions. The indication of partial loss or damage to the postal package, the referral and validation of the compensation claim is kept in the records of complaints by the Provider.
Claims on parcels, arising in the course of fulfilling the services provided by the Provider, can be done within six months with forfeiture of rights, and is calculated from the date of submission of the postal shipment.
The Provider is obliged to verify the complaints in a free, transparent and non-discriminatory procedure.
In case of verbal observation, the Provider shall act on the spot, as far as possible to solve the damage, respectively provide the necessary information. The Provider will review the complaint and, in the shortest time of the complaint, but no later than within 3 months from the date of its introduction, will settle the complaint. The Applicant persons must submit / send all the documents that substantiate their claims in order to perform correct analyses and complete (copy of the carriage letter , report of finding drawn up in front of the Courier on delivery, proving invoices,packaging / damaged product for expertise). Complaints about packaging damage, missing packages or different weight, are made on delivery and not after it. In the case of complaints, the Provider shall confirm to the complainant receipt of the complaint by telephone, by email if the plaintiff post the address to email and request this by completing the confirmation of receipt in the case of written complaint and sent in the envelope and respond in writing to the applicant by mail, fax, or response on address depending on how you received the complaint and the complainant's request. For complaints made verbally and by phone, the filing date is the day of submission, and in the case of complaints submitted in writing, by letter and in other ways, is considered the day of their arrival. In case of informing the foreign Provider sent late, the national Provider for fulfilling those in the service contract is not responsible, if he did everything to provide the data, information from the Provider of the contractual partner. The Provider keeps records of all filed complaints . If the one who request the services do not accept the response received to the complaint, or if the Provider does not respond at the time of the complaint, who filed the complaint has the right to address to the National Authority for Consumer Protection within 30 days of the communication of the response or in the case of the lack of a response.
J. RESPONSIBILITY FOR FULFILLING THE SERVICES
The PROVIDER is not responsible for the damage, the lack of content, loss and destruction of the shipment of products during transportation, but is obliged to request the partner transmission repair the caused damagr to the CLIENT, in accordance with the Terms and Conditions of Transport of the courier company who has provided the transport service .
The Provider is not liable for the damages incurred in the provision of the services, if these occurred for reasons that cannot be removed outside the scope of operation of the Provider:
The demonstration of the above damages is the responsibility of the following persons:
Can be restored to the contents, the inner nature of the package, also these persons are obliged to justify the value of the packaging content and the extent of the damage.
In case of indirect shipments, the responsibility of the Provider is transferred with the delivery of the package to the person who took the package, and he is responsible to the Addressant according to the general regulations of Civil Law.
Besides the above mentioned, the Client has the right to validate the request of the warranty or the warranty of the equipment according to the rules of the Civil Code in the case of fulfilling the poor, to the Provider, but for the same deficiency can not be validated at once, in parallel.
In case of request of the equipment guarantee, may be required repair or change , unless the chosen request is impossible or creates additional costs to the Provider in relation to the fulfillment of other requests. In case you haven't requested until now repair or change, respectively, could not request this, then the Client will be able to claim the reduction transport service proportionally or will be able to fix the defect at the expense of the Provider, or may request a repair by someone else – or in the last case – perhaps to withdraw from the contract.
The Customer may validate the damage suffered under Paragraph K. 1.2.
J. 1. Compensation
J. 1.1. General compensation rules
Customer's right to file a complaint against the Provider decades if within 1 year from the date of delivery of the shipment or from the date on which he should have delivered the shipment, or the date on which ended the transport service, not-filed action in court. In case the complaint refers to additional services, Customer's right to file a complaint against the Provider decades if within 1 year from the date on which the Customer would have had to give account of loss, damage or delay was not filed legal action.
For solving the claim of compensation of the Customer in the event of the destruction or loss of package, damage to package, or lack of content, the claim to compensation shall be submitted in writing.
The Customer may notify in writing, within fifteen days from accepting the shipment, the claim for compensation, with the title of shipping delayed the parcel.
For judgment and satisfaction of the claim for compensation to the Client in the event of the destruction or loss of package, damage to package, or lack of content, the claim to compensation shall be submitted in writing or they will prepare a report to the Provider.
If the Provider does not have the possibility to take back the parcels sent wrong and to send them according to the rules, the package will be considered lost. If the Provider declared a lower value than the real one, the compensation is at the level of the declared value.
The Provider is entitled to compensation except for the situation in which the Addressant took over the damaged package.
The Provider may request the justification of the damage measure if the claim to compensation is related to the damage to the package or the lack of its content.
J. 1.2. How to announce the claim for compensation
If the Provider has determined the destruction or loss of the package, within 30 days, after the analysis, will inform the customer in writing about it.
If the Client wishes to exercise the right to compensation, you will be able to ask this to the Provider no later than 1 year from the date of delivery of the shipment.
The Claim to compensation related to damage of the package, lack of partial or total content can be announced in writing.
If the Provider, at any stage of handling the package, will notice the deterioration or lack of content, will draw up a report related to this fact and its measure. The damaged package or the lack of content will be sent along with the minutes.
In such cases, the Addressee or its proxy – in some situations the Provider will retrieve with an indication of the claim to compensation in the minutes (possibly with the statement on those contained in the report), which will be signed as a justification.
If damage or lack of package content is not recognized, this will be communicated in writing to the Provider, within 3 working days.
J. 1.3. Taking the decision on the claim for compensation, payment
In the case of damage or loss of the parcel, or total lack or partial of its content, the claim to compensation filed on the basis of the report will be evaluated by the Provider, who will inform the client in writing of the outcome within 3 months.
The Provider shall take measures within 8 calendar days - from the assessment-related to the payment of compensation, if the claim is considered to be justified.
In case of total or partial rejection of the claim, the Provider shall inform the Customer in writing of the reasons for that decision.
J. 1.4. Amount of compensation
In case of damage, lack, loss, destruction of the contents of the package, the Provider is obliged to pay compensation as follows:
The Clients acknowledge and accept that the Provider has no responsibility and is not liable to compensation for claims for compensation arising from the fact that a person, outside of the Client, claim the amount of cash on delivery.
But the Provider has paid the customer or the person designated by the customer the full amount of the refund and can prove this, according to this document.
J. 2. Procedure for parcels found after compensation
If the package or part of its content was found after payment of the compensation amount, the Provider will notify the Indemnified Party about it. The Provider will return the parcel to the Loser and, in this case, the Loser will not have to return the amount of compensation. If within 8 days from the delivery failure, the Loser will not give any response to the notification, this will be considered by the Provider as dropping the package and its content.
J. 3. Tax refund obligation
The Provider will refund the fee set erroneously to accepting the shipment, or that was charged for the wrong shipment, the difference of charge, respectively the charge of the transport service unfulfilled – after it was found this fact – to the Customer for forwarding the shipment, or if the person is different from the Client, by the person who has been designated in the contract as the person who will bear the costs.
The Provider will refund the full fee if the customer or supplier withdraws from the contract-requires the package back to the place of pick – up-before the shipment, and the package, for reasons attributable
To the Provider, was returned without reaching the destination, the Provider did not fulfill the service contract, the package handed over as fragile has deteriorated.
The Clients acknowledge that, if you leave the pick-up location of the parcel and the courier has moved already on the spot, then the Client or the Provider is obliged to pay the Provider's fee incurred and the expenses according to paragraph F. 1.
The Provider will refund some of the fees paid in the following cases (partial refund fee):
– the difference of fee, if the Client, or if the person is different from the Client, by the person who has been assigned to bear the expenses, if he paid a fee greater than that to comply with the duty established and this can be found in the documents of the administration of the Provider or of the package.
The difference between the fee paid and new fee, if the Client or the Provider has requested the Provider before forwarding the modification of the transport service or of the address of the destination and on the basis of the destination or new in the case of additionally transport service , then is due to the payment of lower taxes.
J. 4. Responsibility for late delivery of the package
In case of delayed shipment of the package with guaranteed delivery deadline, the Provider is obliged to pay compensation, unless he proves that the delay was caused for unavoidable reasons, outside his competence.
For exceeding the time limit in the case of the transport service shipping term guaranteed for attributable reasons to the Provider shall provide free delivery of the postal shipment delayed or grant another free dispatch.
For the delayed delivery of the package without guaranteed delivery time, the Provider does not have the obligation of compensation.
If in the country does not place delivery of the handed package for fifteen days, in the absence of an agreement between the parties, the parcel will be considered lost and, for compensation, shall apply the rules related to the loss of packages.
If the package that was considered lost is found, the package will be sent. But the compensation already paid will not be returned to the Provider even in case of shipment.
K. Customer's liability
The Customer is obliged to acknowledge and accept the fact that he has the same responsibility as the Client in respect of all liabilities, which according to the data provided in the order or in this document obligations and other Customers (for example: responsibility for non-payment of the person who bear the costs, or in respect of liability of the Provider).
According to point A. 2., The Customer accepts that, in terms of Work – considering the nature of the intermediation of the transport service – can make all the statements only by the Provider and may seek information and statements only. The Client undertakes that, if you still get in touch with the partner Provider directly, in terms of the transport service ordered, and through this causes damage to the Provider, are obligated to indemnify the Provider for injury, together with the additional expenses.
The Client and the Provider assumes responsibility for the total material for the caused damage to the Provider, which occur after the breach of the laws and of the General Terms and Conditions. In this sense, the Client and/or Provider will/will indemnify the Provider in respect of all damage suffered by it, occasioned chiefly, but not exclusively:
The Provider undertakes that, during its activity, it will fully provide paid services and ordered by the Client, according to the General Terms and Conditions,
It will transmit the parcels safely and send them in an intact and undamaged state according to the provisions of the related quality ordinances.
The delivery route of the high parcels will be chosen by the Provider and his partner, according to the requested services.
L. 1. Transit in internal circulation
The Provider organizes its activity so that the delivery interval of the parcels delivered in the internal circulation, on the route from the Provider to the destination to be fulfilled according to the following:
The Provider undertakes that it will send or will try to delivery according to the contracts in force and those which will follow, respectively, according to the deadlines set out in the contracts the occasional (in the letters of the carriage), as indicated in the consignment note and in the Conditions of Service Providers.
M. Collaboration for collecting secret data
The Provider collaborates with the bodies that have been designated by the special law to gather secret data. The Provider ensures the conditions of application of the instruments and techniques for gathering information of a secret nature regarding its equipment and locations. The provision of data for the bodies designated for the collection of secret information is free of charge.
The entire content of the website https://www.mdelivery.md – images, texts, graphics, symbols, web graphic elements, scriptures, programs and other data – is property of MDELIVERY GROUP LTD and is protected by Law for copyright protection and the laws on intellectual and industrial property. The use without the consent of MDELIVERY Group LTD of any items listed above shall be punished according to the laws in force.
If you wish to report a copyright infringement to us on this website, please send the complaint to: firstname.lastname@example.org
Items that can be transported conditionally and those that are excluded from transport:
Items that can be transported conditionally:
* LCD, CRT, LED or plasma screen
* furniture mounted on pallets (condition: properly padded cardboard box)
The Client acknowledges that MDELIVERY Group LTD will not charge or mediate a shipment that is inconsistent with the partners ' regulations.
Based on the rules imposed by the service Provider, will not accept the command for the transport of goods packed in a proper manner, perishable goods, which may contain infectious substances, remains earthly, cigarettes and other tobacco products, animals and plants, fruits, champagne.
In the case of perishable goods, liquids, materials of glass, LCD screens or plasma screens CRT, the materials of porcelain, paintings, mug, vases, objects of ceramic, furniture without packaging, freight damage shall be made only on the basis of concluding a special contract.
MDELIVERY Group LTD has the right to request a guarantee from the Customer for shipments of goods of animal origin, antiques and artifacts, vignette, gold bullion (or for any other precious metals), money-like values (not just cash, bank notes, receipts, securities, State papers, pre-pay phone card, activated SIM cards, and even unused stamps). The goods Transport that exceed the value of 1,000 Euro, jewelry in fashion, jewelry or objects of precious metals or precious stones (including the industry diamond ), legal drugs, medicines and products of health care, evidence health (including bodily fluids and tissue samples), microprocessors and electrical parts will carry only with the statement on own responsibility of the Customer and together with all the legal documents.
Also, in case of transporting artefacts, vases, paintings and jewelry, MDELIVERY Group LTD has the right (following the partners ' rules) to request photos and documents supported by pro-forma invoices that justify the value. These will be signed by the Client. The necessary documents can be requested by e-mail address email@example.com or Customer service.
The Customer has the legal obligation to notify if the goods are part of the dangerous materials. MDELIVERY GROUP LTD reserves the right to refuse any consignment which does not constitute the property of the Client, or is not sent in its name, which is not packaged properly transport, grouped, or parcels which presents the risk of damage. In the Terms and Conditions of the partners MDELIVERY GROUP LTD relating to transportation are found and the objects excluded from transport or objects that can be transported in conditioner mood, but have not been included in this annex and constitute an integral part of these General Terms and Conditions, even if they have not been mentioned separately in this annex.
MDELIVERY Group LTD reserves the right to modify the list in this Annex.